Strict demands for quality perfection

•Quality on event
All online and off line events must be carefully planned and repeatedly tested prior to execution ; events are under supervision throughout execution to rectify errors in real time in order toaccomplish the goal of zero complaints from gamers.

•Quality on Production
All publications and game merchandise are manufactured with the highest quality and reasonable costs ; the quality and artistic designs have received positive responses from distributors and gamers as well.

•Quality on Service
Multi Gateway for customer service: in-game GM, 24 hour call center, customer service mail box, customer service web platform.
Around the clock service center & system management team.All supervisors are required to be on call, 24/7.
All issues / complaints from gamers will be responded and solved in 12 hours according to the level of complexity.

•Quality on Content
Game Testing team will conduct a thorough and detailed testing for every update of contents. An external open testing is required for every major content update.
Bugs are collected and reported to R&D Depart. / Developer with a classification by priority.

•Quality on Environment
A fair playground is essential to online games. The policy is to strike illegal program with all the human resources as well as anti-hacking program.
Economic system upholds the game society and prolong product’s life cycle. Close
monitoring and proper adjustment to game money and to item prices are needed for sustentation.